Payment:
We prefer Paypal as safest payment to buyer.
However we can take direct credit card payment (no AMEX) by call us 214-660-0900.
Any question email us (use Ebay seller contact), before placing any bid.
We have 10 days for payment after the auction end of BIN. We will email to remind buyer 3 times, after 10 days period, we will file Ebay for non-payment buyer (to collect our fee back from Ebay).
We only accept payment as listed on Ebay.
We only ship to confirmed address on Paypal or credit card billing address. No exception allowed.
Shipping:
We use USPS Priority for 2 lbs or less and UPS Ground for all item over 2 lbs.
However buyer can request faster shipping by email us (please use Ebay seller contact) or call us 214-660-0900.
Most item will ship in same business day if payment receive before 1 PM, all item order later on Friday (and Holiday) or week end, will ship in next business day.
We only ship to Paypal or credit card confirmed address, so please read before bidding.
We will email tracking information by the end of the business day, also buyer will received the confirmation and delivery date from shipping company as UPS or USPS site.
Please contact us, if buyer do not get any email from us within 24 hrs after buyer make payment.
Buyer can check real-time status online, contact us it need more information how to track (please use Ebay contact).
Please follow up and notice us if item not receive within time frame given by shipping company.
Please observe the package for any damaged before sign for receiving.
For your own protection, please open the package check for correct content before sign for receiving.
If the package or content damaged, security tape broken, removed, incorrect content, please refuse the package ASAP. Failing to do so, buyer will response for the content (we insure all package but shipping company may not honored, if buyer did not refuse the package).
We will process your replacement or refund as your requested (some item may not have replacement available). All package cost more than 199.99, will required Adult signature, please email us if buyer want to waive the signature required (buyer will response for the content, when requested).
By May-24-2009, we have some bad experience with one buyer, so start Jun-01-2009, we will use secure tape to protect package tampering (please refuse or check the content, if those tape is broken or removed).
Local pick up is allow in our retail store, please use Ebay seller contact for our address. No shipping and handling charge, but local sale tax.
Terms of Sale:
Please do not use or click on any email from us or Ebay for payment, just use direct Ebay website and use the link in your "MY EBAY" only (many fake emails).
We will never send you any email after the transaction complete.
PLEASE NEVER BID WITHOUT READING OUR POLICY.
Warranty:
Warranty on items will be covered by 311 Computer Inc. Only as state in written on order invoice. No direct factory warranty is apply if not in written.
Warranty period start on the same day of receiving dates. From carrier or local pick up.
We offer 3 days DOA (Dead on arrival) or wrong items coverage. Which mean we will send buyer prepaid label to send back by UPS Ground or USPS Priority (Please note: even with item upgrade to Express or nextday, still use same UPS Ground for prepaid label).
All item defective or wrong item, report after 3 days will not cover under DOA policy (please inspect or test the item as soon as you receive them), as industrial standard from all retail or factory, buyer will pay to ship back to us and replacement will send and pay by 311 computer Inc.
Defective item will repair or replace by sole 311 Computer Inc decision. Item will replace with the same item only, if no replacement available, 311 Computer Inc will issued refund back to buyer (less shipping).
Any non defected item will be send back at buyer expense by using freight collect from carrier.
Return and refund:
All Auction sales will be finals, no return will be allow, please be consider before place any bid on our items.
Replacement will only be for the same item as the original defective product.
Refund may be issued if no replacement available.
Refund or replacement will be based solely on the decision of 311 Computer Inc.
Ebay cancellation policy:
We may allow buyer to cancel transaction sales after closing time. Please process as, first email us if buyer want to cancel the sales, we will Paypal request the Ebay fee from buyer, after the payment received, we will file Ebay for cancellation, buyer reply Ebay for complete the cancellation, we will refund full fee back to buyer Paypal account.
Buyer can cancel any bid before the bidding end within Ebay allowance time frame.
Thank you for your business.
About Us:
Thank you for your business with us, we appreciates your viewing or bidding on our listing, we sold thousand items on Ebay with very minimal of disputed.
We try our best to serve you as our customer, however we have some simple rule to make our trade with buyer in fairness way. Please read our policy before bidding.
If you do not agree with our policy please inform us or not bidding on any items until we can come to agreement.
Contact Us:
Our email please use Ebay contact.
For RMA call us 214-660-0900 or file RMA online by login to our site which on your invoice.
Our mailing address will send to winning bidder after the auction end (Ebay may not allow us to list our address here). You may get our address by visit our ME page (the icon in the top).
Thank you for your business
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